HVAC Techs Should Understand Your Service Charge
In every business, there are things that owners should keep confidential. HVAC service technicians, for example, don’t need know every little detail about how their employer chooses to run their business. There are some things, however, that owners should consider sharing with their service techs to give them a better understanding of their jobs and improve their communications with customers.
One of these things is a clear explanation of your company’s hourly service charge.
Providing service techs with a clear understanding of how you arrived at your specific service charge can give them more confidence when selling a job, and it better enables them to support your pricing. It also helps curb confusion or resentment among those who think the difference between their hourly pay and the service charge is easy money in the bank for the owner.
The best way to dispel myths and help employees understand the service charge is to sit them down in a meeting and show them the math. List all of your overhead items and their costs, total them all up, and break them down to the billable hour. This exercise will be a real eye-opener for most of your service technicians, resulting in solid benefits for your business.
About E.P. Homiek
E.P. Homiek Sheet Metal Fabrication & HVAC Supply, with two convenient locations in Lakewood, NJ and Union, NJ, provides one- to two-day turnaround on all residential and light commercial ductwork, as well as one- to two-hour emergency fabrication service, rapid delivery, and competitive prices. HVAC parts, supplies, and equipment lines include Goodman, Honeywell, Bryant, Bradford White, Crown Boiler, Daikin, Weil-McLain, Sea Breeze, Generac, Fantech, ZM, A.O. Smith, Hart & Cooley, Malco, Mueller, and many more.
