HVAC Diagnostics: Customers Increasingly Demanding Problem Solvers
There are interesting changes going on in the HVAC industry. Today’s customers are more knowledgeable than ever, thanks to the internet, and there is increasing demand for contractors to take a more diagnostic and problem-solving approach. More savvy HVAC contractors are embracing these forward-looking opportunities.
Diagnostic troubleshooting is different from typical service repair or replacement. It requires a greater understanding of HVAC, heat loads, air balancing, thermo dynamics and psychrometrics. Many customers are getting tired of the typical fix-and-run HVAC contractor that does
little to no testing or collecting of data and only guesses at the problems. The difference between most contractors who don’t set themselves apart, frankly, is price. Customers are willing to pay more for contractors who can solve long-standing HVAC issues and will reward them through referrals.
Having a diagnostic technician within your company and knowing where to apply the service are the key ingredients to getting started. While it’s true that diagnostic HVAC contractors require more intricate test equipment and training, the rewards far outweigh the costs. Diagnostic troubleshooting can be highly profitable because it creates real value for the customer, and there is far less competition with other contractors.
About E.P. Homiek
E.P. Homiek Sheet Metal Fabrication & HVAC Supply, with two convenient locations in Lakewood, NJ and Union, NJ, provides one- to two-day turnaround on all residential and light commercial ductwork, as well as one- to two-hour emergency fabrication service, rapid delivery, and competitive prices. HVAC parts, supplies, and equipment lines include Goodman, Honeywell, Bryant, Bradford White, Crown Boiler, Daikin, Weil-McLain, Sea Breeze, Generac, Fantech, ZM, A.O. Smith, Hart & Cooley, Malco, Mueller, and many more.
